10 Best Call Center Headsets for Amazingly Clear Communication [2023]

Call center agents at work (From:Pexels).
Call center agents at work (From:Pexels).

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We discuss the specs to look for in choosing the best call center headsets, plus our top 10 recommendations.

NameForm FactorConnectivityCompatibilityPrice
Jabra Evolve2 85 Best OverallOver-earWirelessUniversalBUY
Jabra BIZ 2400 II Duo Strong-Runner UpOn-earWiredPCBUY
Logitech H570e USB Best BudgetOn-earWiredPCBUY
Logitech Zone Wired Best for Voice & Video ConferencingOn-earWiredPCBUY
Poly Voyager Focus 2 Best for Noise CancellationOn-earWirelessUniversalBUY
Plantronics CS540 Best for DeskphonesMonoaural on-earWirelessDeskphonesBUY
AGPtEK Corded Telephone Headset Best for Telephone-Centric CallsMonoaural on-earWired*Serves as deskphoneBUY
Microsoft Modern Wireless Headset Best for Microsoft TeamsOn-earWirelessPCBUY
Poly Savi 8220 Best for Wireless CommunicationOn-earWirelessUniversalBUY
Yealink WH66 Best for Multi-device ManagementMonoaural on-earWirelessUniversalBUY

How to Choose the Best Call Center Headset

Whether you’re a call center agent or manager, staying on top of your game is crucial. One call can mean the difference between gaining and losing a customer – and your equipment can significantly impact that.

After all, we know how frustrating it can be to try having a conversation over a fuzzy, crackling, or noisy line.

The good news is, there’s a simple solution to these problems: quality headsets made for call centers.

The challenge, however, is that choosing a call center headset isn’t just about having good audio. It also needs features that allow you to multitask efficiently, communicate clearly, and stay focused.

That’s why we’ve compiled a list of buying factors to guide you in choosing the best call center headsets. Here’s what to look out for:

Compatibility with your call center system

Call centers make use of different voice-over-internet-protocol (VoIP) phone systems, such as:

  • Deskphones: A physical VoIP-enabled telephone connected to the internet via an ethernet cable.
  • Softphones: VoIP software that can be downloaded onto any PC, tablet, or smartphone. This allows you to make and receive phone calls via WiFi from virtually anywhere.
Some popular VoIP services and apps include Aircall, RingCentral, Vonage, Zoom Phone, and Google Voice, among many others.

It’s important to keep in mind that certain headsets are optimized for certain VoIP systems. For instance, some headsets may have plug-and-play USB connectivity, limiting them to PC and laptop use. With these, you’ll need additional adapters, like a QD connection cable, to have them work on desk phones.

Yet, these headsets may be optimized for Unified Communications (UC), which includes a wide array of internet communication platforms. They also usually have functionality that works with UC software, like mute and volume controls.

For example, some headsets’ mute buttons can work with Zoom, while others have to press Zoom’s mute button separately.

That said, it’s always best to double-check the system requirements of your existing equipment and headset to avoid compatibility issues.

The good news is that most headset options provide a list of the software and devices they’re compatible with, so you can simply verify compatibility from there.

Monaural vs dual headsets

Monaural headsets have only one headphone speaker, while dual headsets have two. Both types come with their own advantages and disadvantages, such as the following:

Monaural headsets

What We Like 😍
  • One ear is kept free, allowing you to stay in tune with your surroundings.
  • Speaking to co-workers is easier because you don’t need to take off your headset.
  • Feels lighter than conventional headsets.
What We Don't Like 🤢
  • No passive or active noise cancellation.
  • More prone to hearing unwanted noise and disturbances around you.

Dual headsets

What We Like 😍
  • Better passive and active noise cancellation.
  • Two speakers lessen the likelihood of mishearing clients.
  • Better for concentration and focus.
What We Don't Like 🤢
  • Can feel heavier or less breathable.
  • Can be inconvenient when you need to talk to coworkers.

The choice between monaural and dual headsets depends on your work environment and style.

If you’re easily distracted, a dual headset may be your best option. This is because a dual headset improves your focus by blocking out background noise. This is especially helpful in large-scale offices where you have 50 to 100 agents working simultaneously in one area.

Monaural headsets work best in smaller or quieter settings. They’re also a good choice if you need to constantly keep an ear out for instructions from a manager or team leader.

Wired vs wireless

The choice between wired vs wireless headsets mostly depends on how much of time you spend talking to customers and whether freedom of movement is essential for the job. Here are the pros and cons of wired and wireless headsets:

Wired headsets

What We Like 😍
  • Offer better sound quality since they use analog and not digital signals.
  • Affordable because they’re easier to repair or replace.
  • No need to worry about running out of battery and charging.
  • Plug-and-play headsets are easier to set up and use.
What We Don't Like 🤢
  • Limited mobility due to wires.
  • Limited compatibility, since they have no wireless function.
  • Poorly made wires can break easily.

Wireless headsets

What We Like 😍
  • Offer more freedom of movement.
  • Very portable and let you take calls anywhere.
What We Don't Like 🤢
  • Limited hours of use due to battery charging.
  • Tends to be more expensive to repair or replace.
  • May experience some Bluetooth connectivity or pairing issues.
  • Can be susceptible to interference, especially in high-traffic areas.

If you’re a call center agent whose role doesn’t require much mobility, it’s best to opt for a wired headset. This ensures you won’t have to deal with any battery, connection, or sound issues that could interrupt your customer calls.

On the other hand, if you’re a team leader or manager, a wireless headset is ideal. This ensures you’re free to move around the office space to assist agents with various concerns.

Looking for a wireless USB headset? Check out our guide for our top recommendations for work and games.

Mic quality

A high-quality microphone is crucial for any call center agent. Without it, you won’t be able to communicate properly and risk earning the ire of clients.

There are certain specs you can check when choosing a headset with a good mic. But to get a good grasp of what a mic really sounds like, it’s best to try them out in stores or consult video or audio reviews. Here are some mic specs to consider:

Mic type

Some call center agents use earphones with an inline mic built into the cable. Others use headphones with mics built into the ear cup. The problem with these types is that they aren’t designed to distinguish your voice from other background noises. They can also pick up unwanted sounds when the mic rubs against your hair or clothes.

These types don’t offer consistently clear voice pick-up either, since they aren’t always positioned near the mouth. Also, the volume of your voice might decrease whenever you move or turn your head away from the mic.

For this reason, headsets with boom mics are more recommended. Boom mics are positioned in front of the mouth, ensuring clear voice pick-up no matter how much you move. Boom mics also have larger diaphragms. This means they can pick up more audio data to deliver clearer and more accurate sound quality.

Looking for earbuds that can provide great voice quality without having to deal with the bulkiness of heavy-duty headsets? Check out our compilation of the best earbuds with a microphone ideal for calls.


The five basic mic polar patterns
The five basic mic polar patterns

Microphones have five basic pick-up patterns categorized under three directionality types.

  • Omnidirectional: High sensitivity to sounds coming from all angles.
  • Bi-directional: High sensitivity to sounds behind and in front of the mic.
  • Unidirectional: High sensitivity to sounds in front of the mic.

Unidirectional mics consist of cardioid, supercardioid, and hypercardioid patterns. All three feature sensitive pick-up patterns in front of the mic, making them ideal for vocals. They’re also less sensitive to sounds coming from the sides and behind the mic.

This makes them ideal for call centers because they reduce any ambient noise coming from your keyboard or desk area and other agents.

Mic sensitivity

Sensitivity deals with how a mic amplifies sound input. High-sensitivity mics convert sound input into loud audio signals. However, they also boost a lot of ambient noise and softer sounds in the process. This means even keyboard clicks or breathing can sound quite loud to the person on the other end of the line.

On the other hand, low-sensitivity mics are best for picking up loud, isolated sounds. They’re also less likely to pick up unwanted background sounds. This is ideal for call center use because they can pick up your voice without amplifying the other noises around you.

High-sensitivity mics typically have a rating of -42 to -30 dBV/Pa. And low sensitivity mics are usually in the -66 to -44 dBV/Pa range.

Mic frequency response

A mic’s frequency response indicates the range of frequencies it can pick up. Human voices have a frequency range of 125 Hz to 8 kHz. However, given the natural differences in pitch, the average fundamental frequency of men and women differs. Men have an average range of 125 Hz, while women measure at 200 Hz.

Having a good mic frequency response ensures that voices sound clear and intelligible. As such, it’s best to choose mics with a wide frequency response range that encompasses the entire range of the human voice.

Want to reduce lags in communication while on a business call, in the middle of your favorite game, and more? Check out this guide on mic monitoring, why it is important and how you can use this feature to eliminate audio problems!

Noise cancellation

There are two sorts of noise cancellations: noise cancellation for microphones and for headphones. So, what’s the difference?

Say you’re calling from a buzzing call center with a lot of noise. Noise cancellation in microphones makes it easier for the person you’re talking with to hear your voice clearly. This is as opposed to the person hearing the noise from the call center’s surroundings.

On the other hand, noise cancellation in the headphones or speakers shields you from sounds in your surroundings. This way, when you have your headset on, you’ll have limited to no disturbance from surrounding noise.

Noise cancellation in speakers

Active noise cancellation (ANC) in speakers relies on mics that “listen” to noises from the headset’s surroundings and cancel them.

This is important for call center agents who must focus completely on what the client is saying. This way, you (sort of) mute the buzz around you and focus on work.

Noise cancellation in mics

Noise Cancellation in mics has two types: CVC and ANC.

Clear Voice Capture (CVC) is a type of software algorithm that reduces noise, cancels out echoes, and improves voice clarity.

ANC in mic, on the other hand, is a hardware technology. It uses two mics in your headsets to refine audio signals so you can be heard clearly. How? One mic picks up your voice, while the other identifies and cancels ambient noise through the help of a Digital Signal Processor (DSP).

When compared, ANC in mics outperforms CVC because it can handle more types of high and low-frequency sounds, whereas CVC is geared more toward echo cancellation.

Keep in mind that some manufacturers intentionally mislead buyers into thinking they have ANC in speakers and mic when they only have one of the two. It’s best to read the headset description carefully and check out discussions or online reviews on it to learn if that’s the case.


Call center jobs can be tiring and stressful. You’re expected to work long hours and solve issues quickly. Using an ill-fitting headset in this situation can make work even less bearable. It can affect concentration, wear down one’s patience, and even cause headaches after a few hours of use.

Here are some other features to look out for when hunting for comfortable headsets:

  • Form Factor: Depending on the brand, binaural call center headsets come in either over-ear or on-ear configurations, and both types have their own advantages regarding comfort. In particular, over-ear headsets are spacious since they don’t squash the ears. While on-ear headsets are more lightweight and offer better breathability.
  • Weight: Heavy headsets can feel bothersome after a while. They can weigh down on your head, causing pain and stiffness in your neck and shoulders. Keep in mind that headsets over 0.75 lbs are considered heavy. So, make sure to go for something that weighs 0.55 lbs or less.
  • Materials: Anything worn for a lengthy amount of time needs to provide long-lasting comfort. In headsets, this means having good-quality padding that’s soft and breathable. Memory foam padding offers good support because it’s soft and molds perfectly to the shape of your head and ears. Whereas porous velour covers have good breathability.
  • Adjustability: People have different proportions, so headsets need to be adjustable enough to accommodate these differences. Try to look for headsets with adjustable headbands and rotatable ear cups. Doing so would ensure that certain parts won’t dig into your head and create painful pressure points.


Some might think investing in durability means opting for bulky headsets made with heavy-duty materials. But durability shouldn’t come at the expense of comfort. And thankfully, many headsets combine both.

Here are some durability features to look out for:

  • Materials: In terms of materials, go for headsets made from lightweight and flexible plastics, like PC, PVC, and ABS. You can also opt for ones made from titanium, which is 45% lighter than steel and aluminum.
  • IP rating: IP (International or Ingress Protection) rating tells you how protected your headset is from moisture and dust intrusion. While you probably won’t be using your headset outdoors, having some degree of moisture protection is helpful, especially if you have a history of knocking over a cup of coffee or two at your desk.
  • Warranty: Most headsets come with a standard 1-year warranty. But others come with more extended warranties of 2 to 5 years. This is an excellent indicator of durability. It’s a company’s way of showing its confidence in the product and guaranteeing that it’s built to last.

Additional features

Headsets designed specifically for call centers often come with extra features to complement specific tasks. Some of these features include:

  • Mic mute button: Mutes sound from your end when putting a caller on hold.
  • Functional call buttons: Easy access buttons that allow you to transfer, answer, hold or hang up calls.
  • Sound protection feature: Is a feature that automatically reduces call volumes to protect your ears from sudden loud sounds.

10 Best Call Center Headsets in 2023

Jabra Evolve2 85

Best Overall
Close look at the Jabra Evolve2 85 (From: Amazon)
Close look at the Jabra Evolve2 85 (From: Amazon)

Key features

  • Form Factor: Over-ear
  • Connectivity: Wireless
  • Compatibility: Universal
  • Active Noise Cancellation: Yes
  • Mic: Built-in boom with noise reduction and mute button
  • Mic Sensitivity: – 35 dBv/Pa
  • Mic Frequency Response: 5 Hz – 20 KHz
  • Warranty: up to 2 years

The Jabra Evolve2 85 are among the top call center headsets you’ll come across because of its mic quality, compatibility, ANC capability, extended battery life, convenience, and functionality.

When we put Evolve2 85 to the test, we found the audio quality fairly balanced. The bass was evenly distributed, and the sound was also present, detailed, and clear. And the mic? Great.

The Evolve2 85 provide crystal clear communications, even with a loud decibel ambient noise.

Case in point, check out this video where their mic was tested over a running blender.

For compatibility, you can choose between Unified Communications or Microsoft Teamsenabled versions of the headsets.

The two options may not offer much difference hardware-wise. But for a call center, the Teams version will provide you with better call-answering and muting functions on Microsoft Teams, while the Unified Communications (UC) version offers you more third-party integrations.

Jabra has also used a mild strategy with ANC on their headsets, making them more powerful and less irritating for sensitive ears. The level of noise cancellation won’t blow you away. But in general, this headset performs admirably in call centers.

Finally, when you pull out the Jabra Evolve2 85 from its box, you’ll immediately see that they look professional. They boast a modern, eye-catching, minimalistic style – a look that says, “I belong at work.”

This headset also incorporates fold-in and collapsible speakers, giving it a smaller footprint. This way, transport is simpler.

The Jabra Evolve2 85 features a “busy light” to prevent interruptions while you are on call. This light, however, only functions during actual phone calls; it does not function during online meetings held through services like Zoom or Teams.


Jabra BIZ 2400 II Duo

Strong Runner-Up
Close look at Jabra BIZ 2400 II Duo (From: Amazon)
Close look at Jabra BIZ 2400 II Duo (From: Amazon)

Key features

  • Form Factor: Dual headset (On-ear)
  • Connectivity: Wired
  • Compatibility: PC (USB-A) & deskphones
  • Active Noise Cancellation: No
  • Mic: Built-in boom with noise reduction and mute button
  • Mic Sensitivity: – 50 dB
  • Mic Frequency Response: 101 Hz – 8KHz
  • Warranty: 2 years

The Jabra BIZ 2400 II Duo headset is optimized for softphones and leading UC platforms. It’s comfortable, durable, and equipped with great mic features.

This wired headset comes with a USB connector designed for easy plug-and-play use and is compatible with over 10,000 conventional deskphone and softphone web clients. This flexibility ensures that the headset will fit into any call center setup.

You can check the Jabra Compatibility Guide to find out if this headset can work on your setup.

Moreover, this headset takes care of communication mishaps. The noise-canceling mic keeps background noise to a minimum and enhances voice clarity.

This goes both ways, though, as the HD Voice technology ensures the customer’s voice comes through your headphone speakers loud and clear.

The Jabra BIZ 2400 II Duo comes after the older Biz 2300 USB headset, which was released in 2014. Compared to its predecessor, the 2400 II features a lighter build, additional ear accessories, Bluetooth connectivity, and larger speakers.

The headset also comes with sound protection features, such as:

  • Air Shock mic filters: Reduces harsh pops and crackles that can occur when enunciating or breathing sharply.
  • PeakStop™ technology: Filters out any sound above 118dB to protect hearing.

Lastly, the headset has an inline control unit that lets you mute your voice, adjust volumes, and manage all calls.

The detachable headband padding tends to fall off during use, which can be annoying for some people. The accessory clip that secures the call control unit is not made from the best materials and can fall apart after a few months.


Logitech H570e USB

Best Budget
Close look at Logitech H570e USB (From: Amazon)
Close look at Logitech H570e USB (From: Amazon)

Key features

  • Form Factor: Dual headset (On-ear)
  • Connectivity: Wired
  • Compatibility: PC (USB-A)
  • Active Noise Cancellation: No
  • Mic: Built-in boom with noise reduction and mute button
  • Mic Sensitivity: -47 dB +/- 3 dB
  • Mic Frequency Response: 100 Hz – 18 kHz
  • Warranty: 2 years

The Logitech H570e headset has great audio quality enhancement features and an overall good price-to-performance ratio, making them our best budget headsets for professional call centers.

Despite the low price, the Logitech H570e’s headset mic does a fantastic job of eliminating noise while maintaining the voice audio quality.

These have advanced sound enhancements like acoustic echo cancellation and digital signal processing (DSP), both working in tandem to reduce background noise, and keep your conversations crystal clear on both ends. It even comes with a dynamic equalizer that further enhances voice clarity.

When tested, we found the headset could easily isolate your voice from the conversations around you – a superb feat for call center setups!

With the H570e, Logitech has also improved its headset connectivity. The H570e integrates several unified communication (UC) systems and was created for internet VoIP calls in loud offices.

In fact, the H570e is certified by most leading conference software apps, such as Zoom, ​​Skype for Business, and Cisco Jabber™. The wired design also comes with a USB-A plug, allowing for quick installation on PC and Mac setups.

The headset is also equipped with a volume limiter. No matter how loud the volume is, it remains below 115 dBA. This is especially useful for preventing hearing damage when calls get heated with shouts or chaotic noises from the other line.

Perhaps, because of the low price point, the H570e’s cable can be prone to short circuits and other kinds of damage if not handled properly. Fortunately, they come with a two-year hardware warranty.


Logitech Zone Wired

Best for Voice & Video Conferencing
Close look at the Logitech Zone Wired (From: Amazon)
Close look at the Logitech Zone Wired (From: Amazon)

Key features

  • Form Factor: On-ear
  • Connectivity: Wired
  • Compatibility: PC
  • Active Noise Cancellation: No
  • Mic: Built-in boom with noise reduction and mute button
  • Mic Sensitivity: -48 dBV/Pa (main mic) and -40 dBV/Pa (secondary mic)
  • Mic Frequency Response: 100-16 kHz
  • Warranty: 2 years

When looking for headsets for voice and video conferencing, the Logitech Zone Wired comes in first. This is mostly because of certifications from Microsoft and other software, additional video conferencing features, comfortable design, and decent noise cancellation.

Even joining and switching between conversations on Teams is easier. With a simple click, you can easily switch between your meetings – a handy feature to call center agents.

The Logitech Zone Wired headsets are certified for Teams, Skype for Business, Google Voice, and Zoom, among other platforms.

Another remarkable feature is the Logitech app, which gives you additional control over your EQ settings, mic intensity, and other settings with a few clicks.

The headset’s drivers are also tweaked to prioritize voice frequencies. This, plus the noise reduction in the mic, ensures that call clarity goes both ways.

We opted for the wired version to ensure better sound quality and non-stop playtime, but you can also go for the wireless version if you frequently transfer between devices.

As for comfort, the memory-foam earpads allow you to wear the headset for extended periods, and the inbuilt controls are also great for quickly changing the volume and muting an audio source.

Unfortunately, the wire is still not immune to damages such as short circuits, so extra care is required. You can make use of Zone Wired’s two-year warranty if anything happens, though.


Poly Voyager Focus 2

Best for Noise Cancellation
Close look at Poly Voyager Focus 2 (From: Amazon)
Close look at Poly Voyager Focus 2 (From: Amazon)

Key features

  • Form Factor: Dual headset (On-ear)
  • Connectivity: Wireless
  • Compatibility: Universal (Bluetooth and USB)
  • Active Noise Cancellation: Yes
  • Mic: Built-in boom with noise reduction and mute button
  • Mic Sensitivity: Not specified
  • Mic Frequency Response: Not specified
  • Warranty: 2 years

The Poly Voyager Focus 2 has excellent noise reduction features and echo cancellation, making this headset an exceptional choice for those who work in large, busy call centers.

This headset shuts out noise by creating a “focus zone.” With an advanced digital hybrid ANC, you have three levels of noise reduction to choose from. This allows you to boost noise reduction even further during critical moments that require total concentration.

Also, the boom mic delivers superior clarity despite being shorter than most mics. It’s equipped with Poly Acoustic Fence technology, which uses 4 mics – 2 on the boom and 2 on the ear cups.

Together they block ambient noise from all angles, creating a noise-free bubble in front of your mouth so your voice sounds clear no matter how noisy your surroundings are.

The Poly Voyager Focus 2 headset is certified by all major voice platforms like Zoom, Skype for Business, and Microsoft Teams. And with the included BT700 USB-A adapter and USB charging cable, it’s ready for use on a variety of devices.

This headset is lightweight and comfortable. It weighs about 6.28 ounces (0.39 lbs), making it suitable for all-day use. It also has plush leatherette ear pads that cushion and support the ears.

The Voyager Focus 2 is the successor to the Voyager Focus UC, which came out in 2015. The newer model features improved ANC, battery life, and microphone performance. It also comes with smart sensors that allow you to answer or mute calls by putting on or taking off the headset.

Unfortunately, SoundGuard Digital noise protection isn’t an automatic feature on the headset. You’ll still need to download the Poly Lens Desktop App to activate and customize it.


Plantronics CS540

Best for Deskphones
Close look at Plantronics CS540 (From: Amazon)
Close look at Plantronics CS540 (From: Amazon)

Key features

  • Form Factor: Monaural headset (On-ear)
  • Connectivity: Wireless
  • Compatibility: Deskphones
  • Active Noise Cancellation: No
  • Mic: Built-in boom with noise reduction and mute button
  • Mic Sensitivity: 85 dB
  • Mic Frequency Response: 100 Hz – 6.8 kHz
  • Warranty: 1 year

The Plantronics CS540 headset is built for deskphone users, as it won’t work on PCs unless you purchase an additional cable. It offers hands-free flexibility and three wearing options for a customized fit, making this our top choice for deskphone-based call centers.

This headset uses a telephone interface cable and an HL10 handset lifter. It has 64-bit encryption and is DECT™ Security-Certified, which means all your conversations stay secure and private. It’s also certified by popular UC platforms such as Skype for Business, Avaya, RingCentral, Zoom, and more.

The CS540’s monaural configuration leaves your hands free to do other tasks while letting you stay in tune with the rest of your team if needed. Its wireless design also allows you to move around with a wide operating range of 120m (400 ft).

A wideband, noise-canceling mic is built with DECT (Digital Enhanced Cordless Telecommunications) technology and DSP, which provides HD voice quality for clearer calls. It even eliminates interference from Wi-Fi networks in high-traffic areas so that you never miss a beat while talking to clients.

This headset effectively combines comfort and convenience. Enjoy simple call management with a one-touch button that lets you answer, end, or mute calls, as well as adjust volume levels. A handy green/red light on the charging base also lets you know if you’re on mute. You can even connect with up to three headsets for hassle-free collaborations.

The battery supposedly delivers 7 hours of talk time; however, we found that we often needed to charge the headset after just 4 or 5 hours of heavy use.


AGPtEK Corded Telephone Headset

Best for Telephone-Centric Calls
Close look at AGPtEK Corded Telephone Headset (From: Amazon)
Close look at AGPtEK Corded Telephone Headset (From: Amazon)

Key features

  • Form Factor: Monaural headset (On-ear)
  • Connectivity: Wired
  • Compatibility: Serves as a deskphone
  • Active Noise Cancellation: No
  • Mic: Built-in boom with noise reduction and mute button on the deskphone
  • Mic Sensitivity: -42 dB +/- 2 dB
  • Mic Frequency Response: 20Hz – 16KHz
  • Warranty: 1 year

For call center offices that’d rather use actual telephones instead of software, the AGPtEK Corded Telephone Headset is an affordable solution. It has a simple, space-saving design that can be hooked up to any phone line to accommodate your call center job easily.

This headset doesn’t require an internet connection and is compatible with all landline phone services – making it an excellent telemarketing headset.

This headset comes with a noise-canceling microphone that works to improve voice clarity. It also reduces up to 90% of ambient background noise, so callers will have no problems hearing you.

The single-line dialer is equipped with a ringer to alert you of incoming calls, and a Caller ID Display function lets you know who’s on the other end. this

You can connect the device to a second phone with the built-in extension jack, while an additional recording jack lets you connect to a recording device if you want to monitor your calls for security purposes.

Most call functions can be found on the dialer unit itself. There are dedicated buttons for holding and muting calls. It also comes with a turbine volume adjustment wheel for the headset speaker.

The entire unit weighs about 17 ounces (1.1 lbs), making the headset the lightest on this list. The thin metal headband is quite flexible, and the boom mic can be rotated up to 330 degrees, giving you good durability.

The headset doesn’t have a function for transferring calls, and you can’t pick up calls without using the headset. You can, however, switch out the default headset for a different one of your choice.


Microsoft Modern Wireless Headset

Best for Microsoft Teams
Close look at the Microsoft Modern Wireless Headset (From: Amazon)
Close look at the Microsoft Modern Wireless Headset (From: Amazon)

Key features

  • Form Factor: On-ear
  • Connectivity: Wireless
  • Compatibility: PC
  • Active Noise Cancellation: No
  • Mic: Built-in boom with noise reduction and mute button on the deskphone
  • Mic Sensitivity: Not specified
  • Mic response: 100Hz-10kHz
  • Warranty: 1 year

From the creators of Microsoft Teams comes the Microsoft Modern Wireless Headset – so it’s not surprising that this headset is the top option for Teams-based communications.

For one, these have dedicated Teams buttons for a more convenient experience. These buttons allow for basic functions like answering calls, muting your mic, or even launching Microsoft Teams.

Their mic quality is also good enough to drown out the regular business of the call center office.

Regarding comfortability, the Modern Wireless Headset’s on-ear design has enough padding and breathability to help you last the workday without any discomfort. That’s great news, considering these can last for up to 50 hours on a single charge.

Unfortunately, these headphones only work best with Microsoft Teams. The buttons and mic mute option won’t work with platforms like Zoom, Skype, etc.


Poly Savi 8220

Best for Wireless Communication
Close look at the Poly Savi 8220 (From: Amazon)
Close look at the Poly Savi 8220 (From: Amazon)

Key features

  • Form Factor: On-ear
  • Connectivity: Wireless
  • Compatibility: Universal
  • Active Noise Cancellation: Yes
  • Mic: Built-in boom with noise reduction and mute button on the deskphone
  • Mic Sensitivity: 112 dB
  • Mic Frequency Response: 100 Hz-6.8 kHz
  • Warranty: 2 years

The Poly Savi 8220 are the top headsets for wireless communication because of their excellent range, connection stability, battery life, and overall performance.

This is a DECT headset. Meaning, it provides a larger wireless range than a Bluetooth type – up to 590 feet. But this range applies to the line of sight. So, when you account for typical impediments seen in most workplaces, you should get roughly 130 feet.

Aside from the wireless option, the Poly Savi 8220 can also connect to all call center setups. Which is to say, the 8220 can link to your desk phone, computer, or even your smartphone.

However, it’s crucial to remember that you must be within 30 feet of the 8220 base to use it effectively with your mobile phone.

And the best part? The Poly Savi 8220 also supports multipoint connectivity, so you can connect and switch between multiple devices simultaneously.

As expected with any Poly headset, the voice quality is good. There is no audible static or roughness; the voice is loud and clear. It doesn’t sound scratchy, either. Partner it up with the ANC, and you’re good for uninterrupted work calls!

However, this isn’t the best we’ve heard, especially on this list, as there’s an obvious lack of bass frequencies. Yet, you can enhance this further with the Hub app.

You can also reset the Poly headset using the app if you experience any issue.


Best for Multi-device Management
Close look at the Yealink WH66 (From: Amazon)
Close look at the Yealink WH66 (From: Amazon)

Key features

  • Form Factor: Choice between Mono or Dual on-ear
  • Connectivity: Wireless
  • Compatibility: Universal
  • Active Noise Cancellation: No
  • Mic: Built-in boom with noise reduction and mute button on the deskphone
  • Mic Sensitivity: -44.0+/-3 dBV
  • Mic Frequency Response: 100 Hz-10 kHz
  • Warranty: 2 years

If the Poly Savi 8220’s compatibility impressed you, the Yealink WH66 takes it a bit further. For instance, the headset is marketed as an “All-in-One UC Workstation” – meaning, this headset makes business communications management easier across multiple devices and is integrative and collaborative.

One of the most prominent features of the WH66 is its 4-inch touchscreen which makes navigating different devices easier. You can use it for notifications and for switching between devices.

The headset comes with two mics- powered by Acoustic Shield Technology. This is intended to give superior sound quality, both for your speech and for the ambient noise around you. Everyone desires high-quality audio, and the WH66 performs a wonderful job of lowering noise.

With the WH66, you can expect up to 14 hours of conversation time. Given that it lasts longer than other headsets on the market, you ought to have enough battery to get you through a demanding workday.

In fact, the WH66 has a 125-hr standby duration for the dual option and 90 hours for the monaural version. It also and takes 2.5 hours for a full charge.

The weight of the WH66 is 4.4 ounces (0.275 lbs). This is rather lightweight for this type of integrated headset, thus giving it an edge in the comfort aspect. In addition, the WH66 comes with replaceable, soft ear cushions and a headband to enhance comfort while also improving hearing.


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