8 Best Call Center Headsets for Amazingly Clear Communication [2022]

Call center agents at work (From:Pexels).
Call center agents at work (From:Pexels).
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We discuss the specs to look for in choosing the best call center headsets, plus our top 8 recommendations.

NameForm FactorConnectivityCompatibilityPrice
Jabra BIZ 2400 II Duo Best OverallOn-earWiredPC & DeskphonesBUY
Logitech H570e USB Strong Runner-UpOn-earWiredPCBUY
Callez Pro USB Headset Best BudgetOn-earWiredPCBUY
Jabra Evolve 75 UC Best for ConcentrationOn-earWirelessUniversalBUY
Poly Voyager Focus 2 Best for Noisy EnvironmentsOn-earWirelessUniversalBUY
Plantronics CS540 Best for DeskphonesMonoaural on-earWirelessDeskphonesBUY
Leitner LH270 Best MonauralMonoaural on-earWirelessPC & DeskphonesBUY
AGPtEK Corded Telephone Headset Best for Home OfficeMonoaural on-earWired*Serves as deskphoneBUY

How to Choose the Best Call Center Headset

Call center businesses are undoubtedly thriving. In 2020, the industry was worth 339.4 billion USD. And by 2027, it’s expected to have reached an estimated value of 496 billion USD.

Exponential growth also means increased competition within the industry. And whether you’re an agent or managing a call center business, staying on top of your game is crucial, especially since one call can spell the difference between gaining a loyal customer and losing one.

Staying competitive doesn’t just mean having the right people and practices. It also means having the right equipment. After all, we know how frustrating it can be to talk to a customer service agent over a fuzzy, crackling line. Or hearing all sorts of background noise while you’re trying to get some technical help.

The good news is there’s a simple solution to these problems: quality headsets made specifically for call centers. The challenge, however, is that choosing a call center headset isn’t just about having good audio. It also needs to have features that allow you to multitask efficiently, communicate clearly, and stay focused and comfortable.

For this reason, we’ve compiled a list of buying factors to guide you in choosing the best call center headsets. Here’s what to look out for:

Compatibility

Call centers make use of different voice-over-internet-protocol (VoIP) phone systems, such as:

  • Deskphones: A physical VoIP-enabled telephone connected to the internet via an ethernet cable.
  • Softphones: VoIP software that can be downloaded onto any PC, tablet, or smartphone. This allows you to make and receive phone calls via WiFi from virtually anywhere.
Some popular VoIP services and apps include Aircall, RingCentral, Vonage, Zoom Phone, Microsoft Teams, and Google Voice, among many others.

It’s important to keep in mind that certain headsets are optimized for certain VoIP systems. For instance, some headsets may only have plug-and-play USB connectivity, which limits you to PC and laptop use. Other types may need additional adapters, like a QD connection cable, to work on deskphones.

Other headsets may also be optimized for unified communications (UC), which includes a wide array of internet communication platforms. That said, it’s always best to double-check the system requirements of your existing equipment and headset to avoid compatibility issues.

Mono vs duo

Monaural headsets have only one headphone speaker, while dual headsets have two. Both types come with advantages and disadvantages, such as the following:

Monaural headsets

What We Like
  • One ear is kept free, allowing you to stay in tune with your surroundings.
  • Speaking to co-workers is easier because you don’t need to take off your headset.
  • Feels lighter than conventional headsets.
What We Don't Like
  • No passive or active noise cancellation.
  • More prone to hearing unwanted noise and disturbances happening around you.

Dual headsets

What We Like
  • Better passive and active noise cancellation.
  • Two speakers lessen the likelihood of mishearing clients.
  • Better for concentration and focus.
What We Don't Like
  • Can feel heavier or less breathable.
  • Can be inconvenient when you need to talk to coworkers.

The choice between monaural and dual headsets depends on your work environment and work style. If you’re easily distracted, a dual headset may improve your focus by blocking out background noise. This is especially helpful in large-scale offices where you have 50 to 100 agents working simultaneously in one area.

Monaural headsets work best in smaller or quieter settings. They’re also a good choice if you need to constantly keep an ear out for instructions from a manager or team leader and vice versa.

Wired vs wireless

The choice between wired vs wireless headsets mostly depends on how much of your time is spent talking to customers, and whether freedom of movement is essential for the job. Here are the pros and cons of wired and wireless headsets:

Wired headsets

What We Like
  • Offer better sound quality since they use analog and not digital signals.
  • Affordable because they’re easier to repair or replace.
  • No need to worry about running out of battery and charging.
  • Plug-and-play headsets are easier to set up and use.
What We Don't Like
  • Limited mobility due to wires.
  • Limited compatibility, since they have no wireless function.
  • Poorly made wires can break easily.

Wireless headsets

What We Like
  • Offers more freedom of movement.
  • Very portable, and lets you take calls anywhere.
What We Don't Like
  • Limited hours of use due to battery charging.
  • Tends to be more expensive to repair or replace.
  • May experience some Bluetooth connectivity or pairing issues.
  • Can be susceptible to interference, especially in high traffic areas.

If you’re a call center agent whose role doesn’t require much mobility, it’s best to opt for a wired headset. This ensures you won’t have to deal with any battery, connection, or sound issues that could interrupt your customer calls.

On the other hand, if you’re a team leader or manager, a wireless headset is ideal. This ensures you’re free to move around the office space to assist agents with various concerns.

Mic quality

A high-quality microphone is crucial for any call center agent. Without it, you won’t be able to communicate properly and risk earning the ire of clients.

There are certain specs you can check when choosing a headset with a good mic. But to get a good grasp of what a mic really sounds like, it’s always best to try them out in stores or consult video or audio reviews. Here are some mic specs to consider:

Mic type

Some call center agents use earphones with an inline mic built into the cable. Others use headphones with mics built into the ear cup. The problem with these types is that they aren’t designed to distinguish between your voice from other background noises. They can also pick up unwanted sounds when the mic rubs against your hair or clothes.

These types don’t offer consistently clear voice pick-up either, since they aren’t always positioned near the mouth. As such, the volume of your voice can decrease whenever you move or turn your head away from the mic.

For this reason, headsets with boom mics are more recommended. Boom mics are perfectly positioned in front of the mouth, ensuring clear voice pick-up no matter how much you move. Boom mics also have larger diaphragms. This means they can pick up more audio data to deliver clearer and more accurate sound quality.

Noise reduction

Noise-reducing headset mics ensure that you can be heard clearly without too much effort on your part. There are two types of noise reduction technologies that help do this.

The first is through advanced active noise cancellation (ANC), which makes use of two mics – one to pick up your voice, and another to detect and block ambient noise. This is also helped by digital signal processing (DSP), which refines audio signals so that you sound clearer.

The other type is cVc (clear voice capture) noise suppression technology, which is a suite of software algorithms that reduces noise, cancels out echoes, and improves voice clarity.

When compared, DSP outperforms cVc because it can handle more types of high and low-frequency sounds, whereas cVc is geared more towards echo cancellation.

Directionality

The five basic mic polar patterns
The five basic mic polar patterns

Microphones have five basic pick-up patterns categorized under three directionality types.

  • Omnidirectional: High sensitivity to sounds coming from all angles.
  • Bi-directional: High sensitivity to sounds behind and in front of the mic.
  • Unidirectional: High sensitivity to sounds in front of the mic.

Unidirectional mics consist of cardioid, supercardioid, and hypercardioid patterns. All three feature highly sensitive pick-up patterns in front of the mic, making them ideal for vocals. They’re also less sensitive to sounds coming from the sides and behind the mic.

This makes them ideal for call centers because they reduce any ambient noise coming from your keyboard or desk area and other agents.

Mic sensitivity

Sensitivity deals with how a mic amplifies sound input. High sensitivity mics convert sound input into loud audio signals. However, they also amplify a lot of ambient noise and softer sounds in the process. This means even keyboard clicks or breathing can sound quite loud to the person on the other end of the line.

On the other hand, low-sensitivity mics are best for picking up loud, isolated sounds. They’re also less likely to pick up unwanted background sounds. This is more ideal for call center use because they can easily pick up your voice without amplifying the other noises around you.

High sensitivity mics typically have a rating of -42 to -30 dBV/Pa. And low sensitivity mics are usually in the -66 to -44 dBV/Pa range.

Mic frequency response

A mic’s frequency response indicates the range of frequencies it can pick up. Human voices have a frequency range of 125 Hz to 8 kHz. However, given the natural differences in pitch, the average fundamental frequency of men and women differ. Men have an average range of 125 Hz, while women measure at 200 Hz.

Having a good mic frequency response ensures that voices sound clear and intelligible, not muddy, tinny, or harsh. As such, it’s best to choose mics with a wide frequency response range that encompasses the entire range of the human voice.

Comfort

Call center jobs can be tiring and stressful. You’re expected to work long hours and solve issues quickly. Using an ill-fitting headset in this situation can make work even less bearable. It can affect concentration, wear down on one’s patience, and even cause headaches after a few hours of use. This is why comfort is of utmost importance.

Depending on the brand, binaural call center headsets come in either over-ear or on-ear configurations, and both types have their own advantages when it comes to comfort. In particular, over-ear headsets are spacious since they don’t squash the ears. While on-ear headsets are more lightweight and offer better breathability.

Here are some other features to look out for in comfortable headsets:

  • Weight: Heavy headsets can feel bothersome after a while. They can weigh down on your head, and cause pain and stiffness in your neck and shoulders. Keep in mind that headsets over 0.75 lbs are considered heavy. So, make sure to go for something that weighs 0.55 lbs or less.
  • Materials: Anything worn for a lengthy amount of time needs to provide long-lasting comfort. In headsets, this means having good-quality padding that’s soft and breathable. Memory foam padding offers good support because it’s soft and molds perfectly to the shape of your head and ears. And porous velour covers have good breathability, which keeps the ears from feeling too hot.
  • Adjustability: People have different proportions, so headsets need to be adjustable enough to accommodate these differences. Try to look for headsets with adjustable headbands and rotatable ear cups. This ensures that certain parts won’t dig into your head and create painful pressure points.

Durability

Some might think that investing in durability means opting for bulky headsets made with heavy-duty materials. But durability shouldn’t come at the expense of comfort. And thankfully, many headsets combine both.

Here are some durability features to look out for:

  • Materials: In terms of materials, go for headsets made from lightweight and flexible plastics, like PC, PVC, and ABS. You can also opt for ones made from titanium, which is 45% lighter than steel and aluminum.
  • IP rating: IP (International or Ingress Protection) rating tells you how protected your headset is from moisture and dust intrusion. While you probably won’t be using your headset outdoors, having some degree of moisture protection is helpful, especially if you have a history of knocking over a cup of coffee or two at your desk.
  • Warranty: Most headsets come with a standard 1-year warranty. But others come with longer warranties of 2 to 5 years. This is a great indicator of durability. It’s a company’s way of showing their confidence in their product and a guarantee that it’s built to last.

Additional features

Headsets designed specifically for call centers often come with extra features to complement certain tasks. Some of these features include:

  • Active Noise Cancellation: Reduces ambient noise so that you can hear callers clearly.
  • Mic mute button: Mutes sound from your end when putting a caller on hold.
  • Functional call buttons: Easy access buttons that allow you to transfer, answer, hold or hang up calls.
  • Sound protection feature: Feature that automatically reduces call volumes to protect your ears from sudden loud sounds.

8 Best Call Center Headsets [2021]

Jabra BIZ 2400 II Duo

Best Overall
Close look at Jabra BIZ 2400 II Duo (From: Amazon)
Close look at Jabra BIZ 2400 II Duo (From: Amazon)

Key features

  • Form Factor: Dual headset (On-ear)
  • Connectivity: Wired
  • Compatibility: PC (USB-A) & deskphones
  • Active Noise Cancellation: No
  • Mic: Built-in boom with noise reduction and mute button
  • Mic Sensitivity: – 50 dB
  • Mic Frequency Response: 101 Hz – 8K Hz
  • Warranty: 2 years

The Jabra BIZ 2400 II Duo headset is optimized for softphones and leading UC platforms. They’re comfortable, durable, and equipped with great mic features. As such, this headset is our best overall pick for call center use.

This wired headset comes with a USB connector designed for easy plug-and-play use. They’re compatible with over 10,000 conventional deskphones and softphone web clients. This flexibility ensures that the headset will fit seamlessly into any call center setup.

You can check the Jabra Compatibility Guide to find out if this headset can work on your setup.

The Jabra BIZ 2400 II Duo features a comfortable, lightweight design. At only 2.70 ounces (0.17 lbs), they’re 40% lighter than similar headsets. They also come with soft, large leatherette ear cushions, an adjustable headband, and rotating ear cups, making this headset a breeze to wear for long hours.

Durability is also not an issue with this headset. The Kevlar®-reinforced cable can withstand accidental snags on sharp corners or under office chair wheels. And the boom mic is built with FreeSpin™ technology, which reduces the risk of breaking through 360-degree mic rotation.

Moreover, this headset takes care of communication mishaps. The noise-canceling mic keeps background noise to a minimum and enhances voice clarity. Similarly, HD Voice technology also ensures the customer’s voice comes through loud and clear.

The Jabra BIZ 2400 II Duo comes after the older Biz 2300 USB headset, which was released in 2014. Compared to its predecessor, the 2400 II features a lighter build, additional ear accessories, Bluetooth connectivity, and larger speakers.

The headset also comes with sound protection features, such as:

  • Air Shock mic filters: Reduces harsh pops and crackles that can occur when enunciating or breathing sharply.
  • PeakStop™ technology: Filters out any sound above 118dB to protect hearing.

Lastly, the headset also has an in-line control unit that lets you mute your voice, adjust volumes, and manage all calls.

The detachable headband padding tends to fall off during use, which can be annoying for some people. The accessory clip that secures the call control unit is also not made from the best materials and can fall apart after a few months.

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Logitech H570e USB

Strong Runner-Up
Close look at Logitech H570e USB (From: Amazon)
Close look at Logitech H570e USB (From: Amazon)

Key features

  • Form Factor: Dual headset (On-ear)
  • Connectivity: Wired
  • Compatibility: PC (USB-A)
  • Active Noise Cancellation: No
  • Mic: Built-in boom with noise reduction and mute button
  • Mic Sensitivity: -47 dB +/- 3 dB
  • Mic Frequency Response: 100 Hz – 18 kHz
  • Warranty: 2 years

The Logitech H570e USB headset has great audio quality enhancement features and an overall good price-to-performance ratio, making them our second overall favorite for professional call centers.

This stereo headset is fully-optimized for business use. They’re certified by most leading conference software, such as Zoom, ​​Skype for Business, and Cisco Jabber™. The wired design also comes with a USB-A plug, which allows for quick installation on PC and Mac setups.

The Logitech H570e USB headset offers great flexibility with two models to choose from. The H570e Mono comes with one speaker, while the H570e Stereo has two. Both models include a premium noise-canceling mic that delivers high-quality calls for improved productivity.

The headset mic also has advanced sound enhancements like acoustic echo cancellation and digital signal processing (DSP). Both work in tandem to reduce background noise, keeping your conversations crystal clear on both ends. It even comes with a dynamic equalizer that further enhances voice clarity.

Additionally, the H570e USB headset seamlessly combines durability and comfort. They weigh only 3.9 ounces (0.24 lbs), making prolonged wearing effortless. And they’re outfitted with easy-to-clean leatherette and foam ear cushions for comfortable support.

The adjustable headband is also metal-reinforced, giving you a strong but flexible fit. And it comes with a flat, tangle-resistant cable, which is designed to endure daily wear and tear.

The Logitech H570e USB headset is the upgraded version of the 2014 H650e USB headset. The newer H570e model has a wider frequency range for both mic and speakers, true wideband audio, and a lighter build.

An in-line control unit also gives easy access to call and volume buttons. Using this, you can answer, end, mute, or unmute calls. It even comes with an LED indicator light that tells you if you’re on mute or if you have an incoming call.

Last but not least, the headset also provides hearing protection from sounds exceeding 115 dBA, so that your ears always stay safe.

The padded headband could benefit from having a bit more grip or anti-slip material, though. They tend to slide off during use, which can definitely be distracting for some people.

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Callez Pro USB Headset

Best Budget
Close look at Callez Pro USB Headset (From: Amazon)
Close look at Callez Pro USB Headset (From: Amazon)

Key features

  • Form Factor: Dual headset (On-ear)
  • Connectivity: Wired
  • Compatibility: PC (USB-A)
  • Active Noise Cancellation: No
  • Mic: Built-in boom with noise reduction and mute button
  • Mic Sensitivity: -47 dB +/- 2 dB
  • Mic Frequency Response: 100 Hz – 16 kHz
  • Warranty: 2 years

The Callez Pro USB Headset features decent sound and mic specs suited for call center use. It’s also super affordable and highly rated, making this our best budget call center headset.

This wired stereo headset comes with USB-A connectivity, making it compatible with Windows and Mac computers, and softphones. It’s also engineered with wideband audio, mic noise cancellation, and digital signal processing (DSP) for clear, high-quality calls.

Build-wise, this headset proves to be decently durable for its price point. The flexible boom mic can be rotated up to 330 degrees, reducing the odds of accidental breaks. It also boasts a precision design and unibody headband construction made from premium plastic.

The Callez Pro USB Headset doesn’t skimp on comfort either. Weighing only 2.97 ounces (0.18 lbs), the headset can be worn all day long without causing discomfort that could distract from work tasks. It also comes with soft leatherette ear cushions for added support and comfort.

Moreover, a handy in-line control unit comes with standard buttons for muting your mic, switching to speaker mode, and adjusting volume levels. Each button also has convenient indicator lights that let you know if they’re active or not.

Lastly, the headset is programmed with Acoustic Shock Protection (ASP). This is designed to protect your ears from sudden or sustained loud, piercing sounds, such as audio feedback.

The buttons on the in-line control unit tend to be a bit sensitive, which may lead to you accidentally muting yourself. There also aren’t any dedicated buttons for ending calls or putting calls on hold.

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Jabra Evolve 75 UC

Best for Concentration
Close look at Jabra Evolve 75 UC (From: Amazon)
Close look at Jabra Evolve 75 UC (From: Amazon)

Key features:

  • Form Factor: Dual headset (On-ear)
  • Connectivity: Wireless
  • Compatibility: Universal (Bluetooth and USB)
  • Active Noise Cancellation: Yes
  • Mic: Built-in boom with noise reduction and mute button
  • Mic Sensitivity: -17dBFS/Pa
  • Mic Frequency Response: 100 Hz-10 kHz
  • Warranty: 2 years

The Jabra Evolve 75 UC headset is optimized for all leading UC platforms and is certified by Microsoft Teams, Zoom, Cisco, and more. It has active noise cancellation (ANC) and an integrated busylight that functions as a do-not-disturb sign to reduce interruptions. As such, this headset is our ‘best for concentration’ pick.

The ANC works by improving call audio and reducing most low-frequency sounds, like the steady drone of voices or air conditioning units. It also comes with a dedicated ANC on/off button on the ear cup. This gives you quick ANC access for increased noise reduction, without having to manually adjust any settings.

The headset has an integrated busylight on both ear cups. These red LED lights function by automatically lighting up during calls, signaling co-workers that you’re busy. You can also manually turn them on even when not on a call if you don’t want to be disturbed.

The Jabra Evolve 75 UC can be used wirelessly on a variety of devices, thanks to the Jabra Link 370 USB Adapter. The adapter offers dual Bluetooth connectivity, allowing you to connect to two devices at once. It also has an operating range of 100 feet (30 meters) for better mobility. Alternatively, you can opt to use the USB charging cable for PC and laptop use.

The Jabra Evolve 75 UC headset is the newer version of the Evolve 65 UC model, which came out in 2019. The 75 UC features built-in ANC, longer battery life, and delivers better audio thanks to larger speaker drivers.

A noise-canceling unidirectional mic and HD Voice speakers ensure you have smooth and clear conversations. You also get Jabra SafeTone, which combines the hearing protection benefits of PeakStop™ and IntelliTone™.

  • PeakStop™: Blocks sudden loud sounds above 118 dB.
  • IntelliTone™: Offers 4 levels of noise reduction for ambient noise.

The headset is decently comfortable as well. Weighing at 6.24 ounces (0.39 lbs), this lightweight headset can be worn for hours. It’s built with soft leather ear pads and a padded silicone headband. Both also offer good adjustability to accommodate all head proportions.

This headset comes with a few unnecessary voice alerts that let you know when the headset is turned on, when the mic is muted or not, when a device connects, and how much battery is left. While some may like these features, they can get annoying and disruptive when they pop up in the middle of a call or meeting.

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Poly Voyager Focus 2

Best for Noisy Environments
Close look at Poly Voyager Focus 2 (From: Amazon)
Close look at Poly Voyager Focus 2 (From: Amazon)

Key features

  • Form Factor: Dual headset (On-ear)
  • Connectivity: Wireless
  • Compatibility: Universal (Bluetooth and USB)
  • Active Noise Cancellation: Yes
  • Mic: Built-in boom with noise reduction and mute button
  • Mic Sensitivity: Not specified
  • Mic Frequency Response: Not specified
  • Warranty: 2 years

The Poly Voyager Focus 2 has excellent noise reduction features and echo cancellation, making this headset an exceptional choice for those who work in large, busy call centers.

This headset shuts out noise by creating a “focus zone”. With an advanced digital hybrid ANC, you have three levels of noise reduction to choose from. This allows you to boost noise reduction even further during critical moments that need your full concentration.

Also, the boom mic delivers superior clarity despite being shorter than most mics. It’s equipped with Poly Acoustic Fence technology, which makes use of 4 mics – 2 on the boom and 2 on the earcups. Together they block ambient noise from all angles, creating a noise-free bubble in front of your mouth so that your voice sounds clear no matter how noisy your surroundings are.

The Poly Voyager Focus 2 headset is certified by all major voice platforms like Zoom, Skype for Business, and Microsoft Teams. And with the included BT700 USB-A adapter and USB charging cable, it’s ready for use on a variety of devices.

This headset is lightweight and comfortable. It weighs about 6.28 ounces (0.39 lbs), making it suitable for all-day use. The flexible metal headband comes with a cushioned sling that helps distribute pressure. It also has plush leatherette ear pads that cushion and support the ears.

The Voyager Focus 2 is the successor to the Voyager Focus UC, which came out in 2015. The newer model features improved ANC, battery life, and microphone performance. It also comes with smart sensors that allow you to answer or mute calls by putting on or taking off the headset.

Other additional features include a Dynamic Mute Alert function, which lets you know when you’re speaking on mute. For hearing protection, you have SoundGuard DIGITAL. This limits loud noises to 102dBSPL and prevents your average daily noise exposure from exceeding 80dBA.

Unfortunately, SoundGuard Digital noise protection isn’t an automatic feature on the headset. You’ll still need to download the Poly Lens Desktop App to activate and customize it.

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Plantronics CS540

Best for Deskphones
Close look at Plantronics CS540 (From: Amazon)
Close look at Plantronics CS540 (From: Amazon)

Key features

  • Form Factor: Monaural headset (On-ear)
  • Connectivity: Wireless
  • Compatibility: Deskphones
  • Active Noise Cancellation: No
  • Mic: Built-in boom with noise reduction and mute button
  • Mic Sensitivity: 85 dB
  • Mic Frequency Response: 100 Hz – 6.8 kHz
  • Warranty: 1 year

The Plantronics CS540 headset is built for deskphone users, as it won’t work on PCs unless you purchase an additional cable. It offers hands-free flexibility and three wearing options for a customized fit, making this our top choice for deskphone-based call centers.

This headset uses a telephone interface cable and HL10 handset lifter. It has 64-bit encryption and is DECT™ Security-Certified, which means all your conversations stay secure and private. It’s also certified by popular UC platforms such as Skype for Business, Avaya, RingCentral, Zoom, and more.

The CS540’s monaural configuration leaves your hands free to do other tasks while letting you stay in tune with the rest of your team if needed. Its wireless design also gives you the freedom to move around with a wide operating range of 120m (400 ft).

A wideband, noise-canceling mic is built with DECT (Digitally Enhanced Cordless Telecommunications) technology and DSP, which provides HD voice quality for clearer calls. It even eliminates interference from Wi-Fi networks in high-traffic areas so that you never miss a beat while talking to clients.

This headset effectively combines comfort and convenience. Enjoy simple call management with a one-touch button that lets you answer, end, or mute calls, and adjust volume levels. A handy green/red light on the charging base also lets you know if you’re on mute. You can even connect with up to three headsets for hassle-free collaborations.

At 0.74 ounces (0.05 lbs), you could forget you’re even wearing the headset. And you can opt to wear it in three different ways for improved stability and comfort. Each box comes with extra accessories, including an over-the-head headband, ear loops, and ear tips. The headset can also be worn in a behind-the-head style, but you’ll need to buy the neckband separately.

The battery supposedly delivers 7 hours of talk time, however, we found that we often needed to charge the headset after just 4 or 5 hours of heavy use.

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Leitner LH270

Best Monaural
Close look at Leitner LH270 (From: Amazon)
Close look at Leitner LH270 (From: Amazon)

Key features:

  • Form Factor: Monaural headset (On-ear)
  • Connectivity: Wireless
  • Compatibility: Deskphones and PC
  • Active Noise Cancellation: No
  • Mic: Built-in boom with noise reduction and mute button
  • Mic Sensitivity: not specified
  • Mic Frequency Response: not specified
  • Warranty: 5 years

The Leitner LH270 headset has decent sound enhancement features and broader compatibility with both PC and deskphones, making it more convenient than the Plantronics CS540. It also comes with a 5-year warranty for a full replacement and lifetime product support, making this our top monaural headset for call centers.

This headset comes with an RJ-9 phone jack and Type A-to-Mini USB cord for easy plug-and-play use on PC and Mac computers, and deskphones. The base station even comes with a One-Touch Switch that allows you to seamlessly switch between USB/PC and phone mode. It’s also compatible with all major voice service providers and phone brands.

You can expect clear, professional-sounding calls on the Leitner LH270. It’s outfitted with an ultra noise-canceling mic that blocks out all unwanted sounds so that your client only hears you. And the CleanSound technology enhances audio on your end, minimizing episodes of awkward miscommunication.

Multitasking is also a breeze with this headset. The Bluetooth function has a wide operating range of 350 feet, giving you great mobility. You can easily combine calls from landlines, cellphones, and computers into a single conference call with its unique UniBase® Conferencing Technology. And thanks to DECT Security encryption, what’s private stays private.

The Leitner LH270 headset features a premium ergonomic and lightweight design. Weighing only 1.9 ounces (0.12 lbs), the headset is extremely comfortable to wear. Plus, the UltraFlex headband is made from moldable plastic that adjusts to any proportion, and the swiveling ear cup is outfitted with soft foam and leather padding for long-lasting comfort.

If that isn’t enough, the headset can also be worn 3 different ways – Dual-Ear, Single-Ear, or On-the-Ear.

The mute and volume buttons on the headset are quite flush against the ear cup, so it may take some time to get used to their positioning.

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AGPtEK Corded Telephone Headset

Best for Home Office
Close look at AGPtEK Corded Telephone Headset (From: Amazon)
Close look at AGPtEK Corded Telephone Headset (From: Amazon)

Key features

  • Form Factor: Monaural headset (On-ear)
  • Connectivity: Wired
  • Compatibility: Serves as a deskphone
  • Active Noise Cancellation: No
  • Mic: Built-in boom with noise reduction and mute button on the deskphone
  • Mic Sensitivity: -42 dB +/- 2 dB
  • Mic Frequency Response: 20Hz – 16KHz
  • Warranty: 1 year

The AGPtEK Corded Telephone Headset is an affordable deskphone solution for those taking work calls at home. It has a simple, space-saving design that can be hooked up to any phone line so that your home workspace can readily accommodate your call center job. It also doesn’t require an internet connection to work and is compatible with all landline phone services.

This headset comes with a noise-canceling microphone that improves voice clarity. It also reduces up to 90% of ambient background noise, so that callers will have no problems hearing you.

The single-line dialer is equipped with a ringer to alert you for incoming calls, and a Caller ID Display function lets you know who’s on the other end. You can connect the device to a second phone with the built-in extension jack, while an additional recording jack lets you connect to a recording device if you want to monitor your calls for security purposes.

Most call functions can be found on the dialer unit itself. There are dedicated buttons for holding and muting calls. It also comes with a turbine volume adjustment wheel for the headset speaker.

The entire unit weighs about 17 ounces (1.1 lbs), which makes the headset alone the lightest on this list. The thin metal headband is quite flexible and the boom mic can be rotated up to 330 degrees, giving you good durability.

The headset doesn’t have a function for transferring calls, and you can’t pick up calls without using the headset. You can, however, switch out the default headset for a different one of your choice.

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