Several users roast HIFIMAN’s lack of quality control and its impact on customer satisfaction.
HIFIMAN faces criticism for its subpar quality control as a viral Reddit post gathers similar concerns among other customers who have experienced defective products, raising questions (and jokes) about the company’s manufacturing standards.
In the post, titled “Ok Yup, I Get it Now. Piss Off HIFIMAN and Your S**** Quality Control,” the author describes their negative experience with the HIFIMAN Sundara, showing a photo of the Sundara with a broken headband strap.
He discusses how this happened in a follow-up comment, mentioning how the strap “popped right out” when he tried adjusting the headphones while wearing them.
The post quickly gained traction in the audiophile community, with many users chiming in with their own experiences of HIFIMAN products, and some users resorting to humor to mock the brand.
HIFIMAN’s Quality Control Issues
HIFIMAN’s subpar quality control has been a longstanding issue for the brand, with many users coming to social media to share their experiences. Here are the most common concerns found online:
Poor quality headbands
Just like the Reddit post mentioned above, one of the common problems encountered by HIFIMAN headphones owners have something to do with the headbands.
An anecdote by Reddit user ubiquitous_raven, states that the adjustment mechanism of left side of the headband wore out after only two months, making it loose and adjust automatically.
Reddit user Ustrof also shared that he had already tried two pairs of HIFIMAN headphones, both having headband issues:
Faulty headphone drivers
Another commonly seen problem about HIFIMAN headphones has to do with failing drivers.
For example, this Facebook user shared his experience two years ago regarding the product’s broken driver.
In the post, the user says, he has tried to actually open the headphones can instead of returning the product right away, only to find a loose wire inside.
Meanwhile, user WeiOfTheGay has also encountered a faulty driver on his HIFIMAN Ananda model, which he described, “The right driver of my Ananda was slightly quieter 2 days ago and then just stopped working yesterday.” Worse is that it happened 30 days outside of the purchase’s one year warranty.
Aside from total malfunctions, some users also raise concerns about buzzing sounds, like with Reddit user, RageNukes’ Hifiman Edition XS 3.
Cable connection issues
This cable connection problem is often connected with the previous one.
One verified review from Amazon pointed out that his newly-purchased headphones were working fine until after two days, when the cable connection on the left driver stopped working.
Another Reddit user also shared how “horrible” his HIFIMAN HE-560 connectors were.
Chronos669 says, “I think I’m on my 5th cable because the connectors break off wires inside all the time.”
What Is HIFIMAN Doing?
As of writing, HIFIMAN hasn’t released a statement about the quality control concerns raised by various users.
However, some users highlight HIFIMAN’s customer service (CS) performance. For example, User Crazy_Revolution_276 advised HIFIMAN headphones owners to email HIFIMAN when problems occur.
“Email Hifiman! Where they lack in QC (Quality Control), they make up in Customer Service! Never had a problem getting a reply from them about repairs/replacements/etc,” he says.
This is directly backed by another user, thermodynasskicks, who says they received replacement pads without much hassle.
However, this depends on whether or not the product is still under warranty .
On their website, HIFIMAN has provided warranty conditions that let users know the validity of their purchase. A list of different headphones models with varying warranties is also included.
“HIFIMAN will either repair the product at no charge or offer a replacement, using new or refurbished replacement,” it notes.
Since 2010, HIFIMAN has been improving its products that are meant to feature a “state-of-the-art driver technology.” The above discussions just prove that the brand’s innovations are working. However, some areas, particularly its build and quality control, need more refinement.
Now, it’s up to HIFIMAN how their claims of producing high-end headphones “highly-acclaimed by critics” will greatly manifest.