Online Forums Get Flooded With Similar Reports of Sony WH-1000XM5 Hinge Issues

Different Sony WH-1000XM5 headphones broken at the same place, as reported by multiple users. (From: Reddit)
Different Sony WH-1000XM5 headphones broken at the same place, as reported by multiple users. (From: Reddit)

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The number of users reporting almost identical hinge issues with their Sony WH-1000XM5 keeps rising.

A concerning trend is emerging among Sony WH-1000XM5 headphone users, as a growing number of Reddit posts shed light on a potential quality control issue. These accounts highlight a worrying pattern of the headphones’ hinges breaking in the exact same spot, often during normal use.

One user even created a poll on the r/SonyHeadphones subreddit among Sony WH-1000XM5 headphone users. This found that 36 out of 175 respondents experienced the same issue.

Reddit poll on the number of users affected by the issue. (From: Reddit)
Reddit poll on the number of users affected by the issue. (From: Reddit)

A Common Hinge Problem

There are multiple posts on Reddit sharing similar experiences of the same issue.

In one, a user shared a disheartening image of the headphones with a broken hinge and expressed dissatisfaction with Sony’s warranty service.

Sony WH-1000XM5 headphones with a broken hinge as shared by one user. (From: Reddit)
Sony WH-1000XM5 headphones with a broken hinge as shared by one user. (From: Reddit)

The repair center allegedly attempted to charge a staggering $370 for the fix, leaving the user disillusioned and vowing never to purchase another Sony product.

Responses to the post unveil a spectrum of experiences. One user lamented a similar hinge problem, describing how the headphones unexpectedly popped out of the socket during everyday use.

“Same way it always happens. I sat down and tried to slip them onto my head, and they popped out of the socket like that,” they write.
Another incident of Sony WH-1000XM5 headphones' broken hinge (From: Reddit)
Another incident of Sony WH-1000XM5 headphones’ broken hinge (From: Reddit)

Another user shares their own photo of their Sony WH-1000XM5 headphones, which were broken at the same spot as others. In this case, they mentioned that Sony declined their warranty.

A lot of the respondents also shared their experiences of their headphones breaking the same way, while others expressed their concern about the product.

“This is just getting crazy now. Almost every day, it seems someone’s XM5s have broken from normal expected consumer usage. They are obviously not fit for their intended purpose.”, says one user.

User Reactions and Speculations

While a lot of XM5 users are voicing their concerns, there are also a significant number of users who believe this is a user-related issue rather than Sony’s.

Opinions diverge on user responsibility, as some emphasize the importance of handling the headphones gently.

“XM5 headphones aren’t for everyone. If you’re a responsible user, you’ll likely have no issues with them. I bought a pair, and they still look brand new because I take good care of them, almost like my baby. ” one user points out.
Users pointing out that the issue may depend on how much the users take care of the headphones. (From: Reddit)
Users pointing out that the issue may depend on how much the users take care of the headphones. (From: Reddit)

Some people speculate that these can be caused by specific uses that can put pressure on the hinges, such as when the owners wear their headphones around their necks.

“I have noticed that most posts about the hinges have similar damage profiles, like the hinges twisted past their limits and broke. My thoughts are that they put them around their necks. If you walk around or run with them like that, it will accumulate stress, and the hinges will give out. ” shares RadPandora25868.
A user explaining their theory that this can be caused by wearing the headphones on your neck. (From: Reddit)
A user explaining their theory that this can be caused by wearing the headphones on your neck. (From: Reddit)

However, this was contradicted by users expressing disappointment in experiencing breakages despite gentle use.

“Mine broke, all I did was open them up to put them on, swear to god I did nothing else, never dropped them ever”, says one user.

The negative sentiment also extended to potential buyers. Some users reconsider their purchase after seeing multiple posts detailing problems with the build, while others warn potential buyers from making ‘the same mistake’.

“I’ve been thinking of getting these, but after seeing so many posts about problems with them, I might have to go with something else,” the user confesses.
People discouraging others from buying the Sony WH-1000XM5 headphones. (From: Reddit)
People discouraging others from buying the Sony WH-1000XM5 headphones. (From: Reddit)

How Sony Has Handled the Issue So Far

Sony has yet to release a statement over the possible quality control issues of the Sony WH-1000XM5 headphones.

Multiple accounts also share that Sony does not cover the broken hinges as part of their warranty policy.

In a separate Reddit post, a user shares their dismay over Sony’s response to a broken pair that is only six months old. The company reportedly redirected the user to a third-party repair company, asserting that physical damage isn’t covered under warranty.

User sharing their service experience regarding the issue. (From: Reddit)
User sharing their service experience regarding the issue. (From: Reddit)

Others have reported that Sony has tried to charge them $370 to fix or replace the broken headphones. Considering that the headphones come at almost $400, this infuriated the users as the replacement fee was too close to the original price.

The Sony WH-1000XM5 headphones, released in 2022, offer excellent audio quality and noise-canceling capabilities. However, as we note in our original review, a metal headband would have been far more robust.

💬 Conversation: 1 comment

  1. I am one of them 🙁
    Sadly mine broke after 4 months of usage and i am still not over it
    saving money for next gen. But again if sony can be a little lenient on the repair cost i will be the first in line to get it fixed

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