How to Replace Lost or Damaged AirPods or Charging Case

How to Replace Lost or Damaged AirPods
How to Replace Lost or Damaged AirPods

Every option for replacing AirPods, AirPods Pro, or your charging case.

Nobody wants to buy an entirely new pair of AirPods if your current earbuds are lost or damaged.

However, navigating Apple’s replacement and repair policy can be confusing due to factors like warranties and AppleCare.

In this article, we’ll help you figure out what replacement/repair options are available for your situation, so read on!

How to Replace Damaged AirPods or Case

If your AirPods or case have malfunctioned and are still covered by the warranty, you could be eligible for a free replacement.

However, if they’ve broken due to user error such as water damage, you’ll have to pay a replacement fee or have them repaired:

Steps on getting AirPods replacement via the Apple Support site
Steps on getting AirPods replacement via the Apple Support site
  1. Head to Apple Support and sign in to the account you registered your AirPods to. Select the damaged AirPods from the list of devices. If they’re not showing up in the list, click AirPods.
  2. Select the icon for Physical or Liquid Damage.
  3. Choose to Replace damaged AirPods or case, then click Continue.
    If your AirPods didn’t show up on your list of devices earlier, you might need to select the model of AirPods you want to replace before continuing.
  4. A new page will show all the support options available to you. From here, you can schedule a repair at your nearest service location, or call/chat with an Apple representative to send your AirPods in for repair or replacement by mail.

    The offered solutions for damaged AirPods
    The offered solutions for damaged AirPods

How to Replace Lost AirPods or AirPods Case

If your AirPods or case are lost rather than damaged, Apple won’t cover the cost, even with AppleCare+. You can try tracking your lost AirPods or case, but you’ll have to buy replacements if they’re truly lost or stolen.

To purchase the replacements, you should:

Steps on how to Replace Lost AirPods or AirPods Case.
Steps on how to Replace Lost AirPods or AirPods Case.
  1. Make sure you’re signed in to the Apple account you used to buy the AirPods, then head to Apple Support. Select AirPods from the list of devices.
  2. Select the icon for Lost or Missing AirPods.
  3. Click on Replace lost AirPods.
  4. Choose your model of AirPods, then click Continue.
  5. This will take you to a page of all the support options available. You can order a replacement or call/chat with an Apple representative to see if any other options are available.
When looking for chat support, communication regarding serial numbers and addresses will be more precise. However, calling can be faster, which can help clear up any misunderstanding.

How Much Does Replacing AirPods or Case Cost?

ModelReplacement Earbud FeeReplacement Case Fee
AirPods (1st and 2nd Gen)$69Lightning case: $59
Wireless case: $79
AirPods (3rd Gen)$69Lightning case: $69
MagSafe case: $79
AirPods Pro (1st and 2nd Gen)$89$99
If you’re covered by AppleCare+, all replacements will cost $29, except for if you lost your AirPods.

Best Third-Party Sources to Get AirPod Replacements

If Apple’s pricing is too high, you can always try third-party services. Prices on sites like eBay and Facebook are often lower, though you risk getting fake AirPods.

Fortunately, a couple of websites can help you reduce the chances of encountering these issues. These are:

The Swap Club

Get discounted AirPods replacements at The Swap Club.
Get discounted AirPods replacements at The Swap Club.

The Swap Club (formerly Podswap) is a company dedicated to creating a more sustainable way to get rid of old or damaged technology.

If your old AirPods meet their eligibility criteria, you can swap them for another pair for a 60%-70% discount.

To be clear, the company does not work to make your particular AirPods brand-new; you simply swap your pair to receive another user’s old genuine Apple AirPods that have been professionally cleaned and serviced and fitted with new batteries.

The Right Pod

Get reconditioned second-hand AirPods and cases at The Right Pod.
Get reconditioned second-hand AirPods and cases at The Right Pod.

Unlike The Swap Club, The Right Pod doesn’t offer a swapping service for old AirPods. However, they offer discounted prices on reconditioned AirPods and cases, so if your AirPods don’t meet the requirements of The Swap Club, you can still get a quality second-hand pair for a low price.

AirPods (1st, 2nd, & 3rd Gen) cost only $40 each, compared to Apple’s $69 fee, while AirPods Pro cost $65 each instead of $89!

Frequently Asked Questions

Can you get an AirPod replacement for free?

Yes, but only when the damage is the manufacturer’s fault, such as battery malfunctions. You can get a free replacement in two scenarios: the AirPods Pro Replacement Program and the AirPods’ Battery Service.

Can you mix and match AirPods?

Yes, though you’ll have to re-pair the AirPods first.

This only works if both AirPods are the same model.

How do I set up replacement AirPods?

To sync a replacement AirPod, you’ll need to reset them together. Forget the AirPods from any connected devices, then place both earbuds in their case. Hold the Setup button until the indicator flashes white, then reconnect your AirPods.

Can I use AirPods without the case?

Yes, but you will lose some functions, such as charging and automatic connection.

Though rumors of ways to charge AirPods without their case exist, you shouldn’t attempt them. These methods can damage your AirPods or even cause injury.

Is AppleCare+ worth it?

AppleCare+ is worth it for AirPods, as the discounted repair and replacement fees can save a lot of money in the long run. Earbuds are prone to damage, as they’re relatively fragile devices that you use regularly and in potentially risky environments.

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